Urbano Autoescuela- Fuengirola | Autoescuelas Urbano

Experiencia fantástica: I had a great experience with urbano! Ines is the sweetest and was super helpful with everything I needed, and Juan is the best teacher I could have and was very patient with me! Thank you for all the help and support!

Experiencia negativa: I had such a bad experience yesterday!! It was horrible, the girl working inside the office is so rude she tried to fool me to pay more for the app and for the test on the website when I just paid 35€ when that’s already included for free! She tried to explain in different ways but really she just lied until I told her she texted me all the details before and it didn’t add up! I have paid a lot off money to them because off my own fault also! But the response I get when I have questions and want to pay for their service is so bad!!! I came out off the from the office crying because she was so rude ! If I hadn’t paid that much already I would have changed school! Don’t go with this school

Experiencia negativa: Very bad experience here with their ONLY driving instructor Juan. Ines the lady on reception and who does the theory exam classes is lovely, very good at her job, just wish it was her doing the driving lessons rather then this man, the school would be 10/10 in this case! Juan took a dislike to me from the start, and made learning impossible. He would openly get frustrated if you did something wrong, he would tut, shake his head and mutter Spanish under his breath(im English). He has taken phone calls on loud speaker off his wife while I've been driving, her asking about food/lunch, once he took a whole shopping list off her. If you ask a question about your learning, he would get offended and give out to you. I got visibly upset on a number of occasions, and he offered no sympathy, encouragement or care. I should have changed schools months ago, but thought, come on you can do this, but in the end, Juan's self importance won, and his stern messages, which left me in tears, gave me the only option but to leave. The school couldn't provide another instructor. I had 35hour lessons with him and spent €1575!! Juan needs lessons in customer service. My advice from this long and expensive lesson would be, to meet your instructor first, before paying for a package. Also to find out how many instructors the school has, so that if the first person isn't helping you learn, then you could change for another. Because there is a cost of joining a new school (€150) so choosing the right school to begin with is most important! I've yet to have any apologies for my upset, and for them not being able to provide another instructor!!

Experiencia fantástica: Me atendió telefónicamente Srta. Inés un encanto super amable profesional y muy resolutiva sobre mis dudas y toda la información que necesite me lo explico todo sobre ampliaciones y renovación de CAP que necesitaba y buenos precios que me decidí por ello y no estoy arrepentido, Muchas Gracias.

Experiencia fantástica: I had I think 4 or 5 lessons with Juan and passed my test! He is a great instructor & speaks English too. The girl on reception is also very helpful tries her best to keep us happy